Greetings HPC User, We would like to give an update on what was happening with our HPC Scratch Storage in the past few weeks. There have been multiple disruptions on the scratch storage service where the storage becomes unresponsive to any read write operation, causing all the jobs in the Read more…
Greetings HPC User, We have been experiencing major Scratch Storage service disruption since Monday. While we are trying to resolve the issue without bringing down the cluster, unfortunately the storage has been unable to heal properly and in a timely manner due to the high load coming from the cluster Read more…
Greetings all Users, We just identified a security breach that happened at 7am in the morning on our HPC Confluence server, where the attacker was able to gain access to the server and deployed ransomware on the Confluence server. Based on our observations, only the Confluence server is affected and Read more…
It has been nearly 2 years since we migrated our infrastructure to PTM Data Centre 2, and there was almost no service disruption since then. On 2 August 2023, we had our first major service blackout 2 years after migration. Although we were able to resolve most of the previous Read more…
Greeting HPC Users, We are currently experiencing network issues with our network ISP and are in the process of resolving the issue. There will be difficulties accessing servers located outside of DICC from within the HPC cluster. Some users might also be unable to connect to the VPN gateway due Read more…
Dear HPC users, We are sorry to say that there was an application storage service disruption in the HPC around 29 November 2022, 7.50pm (GMT+8). Connection to the application storage was lost during the period. This means that any jobs that run applications from /app will be affected. We managed to Read more…
Dear all HPC Users, We are currently experiencing problems with home storage. The cluster has to be immediately brought down temporarily to perform necessary fixes. We will be updating on the progress once it is up and running again. We are sorry for the inconvenience caused. Update: The HPC cluster is now back Read more…
We are currently experiencing temporary SMTP outage. Any application involving SMTP usage such as Service Desk will not be able to send out any notification. Please do actively check the Service Desk if you have any active tickets. We are in the process of resolving this issue and will update as soon Read more…
Dear DICC Users, We are currently experiencing another major service disruption due to an unknown internal service problem. We are currently in the process of investigating so we will be having an unscheduled emergency maintenance. We will be updating again once the service is stabilized and accessible again. We are Read more…
Dear DICC Users, We were facing HPC service disruption due to major failure on one of the internal core services around 6.45pm. The HPC service has recovered around 9.15pm and is now accessible. All running jobs failed due to broken connection with the Lustre Storage system. Users will need to resubmit Read more…